Complaints procedure

The EEF is dedicated to breaking the link between family income and educational achievement. We are committed to making decisions which take forward this mission in a way that is efficient, fair and transparent. 

The EEF is also committed to improving our processes; feedback from those we have worked with is important to us. Send any general feedback to: info@eefoundation.org.uk.

How to make a complaint

If you are not happy about an element of our work, please let the colleague you are dealing with know directly, either by telephone, email, or in person.

 If that colleague is unable to to resolve the complaint, or you are not satisfied with the response, you can request a further review. The request should be sent to the EEF's Complaints Co-ordinator:

Complaints Co-ordinator, Education Endowment Foundation, 5th Floor, Millbank Tower, 21-24 Millbank, London, SW1P 4QP.

info@eefoundation.org.uk

The Co-ordinator will log the complaint and make sure it is assigned to the most appropriate person to review. You can expect a response within 21 days.

If you are not satisfied with the result

If you are not satisfied with the outcome of the review, please let the Complaints Co-ordinator know. The complaint will be progressed to somebody else to investigate it for you, independently of the previous reviewer. The second review is the final stage of our process.

Acting on results

We will do everything we can to explain our process, put things right, and will review our procedures where necessary to stop problems happening again. A log of complaints will be kept and presented to the EEF's board of trustees on an annual basis.

GDPR

The EEF aims to be fully compliant with GDPR. Any complaints regarding the EEF's use of personal data can be handled by the Complaints Co-ordinator.